Return & Refund Policy

Return & Refund Policy

Customer satisfaction is very important to us. Due to the different nature of fashion, beauty, skincare, and fragrance products, returns are subject to the conditions below.

Return Eligibility

A return request may be considered if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing or packaging defect.
  • The delivered product materially differs from the product ordered.

Return Conditions

  • Return requests should be submitted within 3 days of receiving the order.
  • Products should be unused and returned in their original condition.
  • Original packaging, tags, labels, seals, and accessories should be retained where applicable.
  • Photos or videos may be requested to verify the reported issue.

Jewellery & Watches

Jewellery and watches must be returned unused and in their original condition.

Products showing signs of wear, scratches, modifications, damage, or improper handling after delivery may not qualify for return.

Ladies Handbags

Handbags must be unused and returned without stains, scratches, marks, odors, or other signs of use.

Original tags, packaging, and accessories should be included where applicable.

Skincare Products

For hygiene and safety reasons, opened or used skincare products may generally not be eligible for return unless the product was delivered damaged, defective, or incorrectly supplied.

Customers should check product ingredients and usage instructions before opening or using skincare products.

Perfumes & Fragrances

For hygiene and product-safety reasons, opened or used perfumes may generally not be eligible for return unless the product is damaged, defective, or incorrectly supplied.

Perfumes should be returned unopened, with original packaging and seals intact where applicable.

Refunds

  • Refunds are processed after the returned product has been received and inspected.
  • Approved refunds are generally processed within 5–10 business days, depending on the applicable payment method and financial institution.
  • Original shipping charges may be non-refundable unless the return resulted from an error on our side.

Exchange Policy

Eligible products may be exchanged subject to product availability and return conditions.

Non-Returnable Products

Returns may not be accepted for:

  • Opened or used skincare products.
  • Opened or used perfumes.
  • Worn jewellery.
  • Used or damaged watches.
  • Used handbags.
  • Products with removed or damaged safety seals.
  • Products damaged through misuse or improper handling.
  • Products returned without required original packaging, tags, or accessories.